IT Service Officer - Identity Provisioning

Overview

DIGIT/COM/2026/714 MAKE A DIFFERENCE - JOIN THE EUROPEAN COMMISSION Do you want to help shape the future of the European Union? Make the planet greener, promote a fairer society, or support businesses and innovation across the EU? Then come and work for the European Commission where you can really make a difference! Commission staff are a diverse group of people, who are motivated to help make Europe – and the world – a better place. They come from the 27 Member States of the European Union. Different nationalities, backgrounds, languages and cultures make the Commission a vibrant and inclusive place to work.

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We recruit from a wide range of backgrounds and actively promote diversity and inclusion: We do not only recruit political scientists and lawyers but are also looking for all kinds of profiles, including scientists, linguists, IT experts, data analysts and economists, as well as drivers and engineers.

We are committed to equal opportunities and to fostering a rich, diverse and inclusive working environment. We aim for our workforce to be representative of European society and strongly welcome applications from all qualified candidates. We actively seek to create a workplace where each staff member feels valued and respected, can give their best and can develop to their full potential.

DIGIT/COM/2026/714 To promote diversity and establish a geographically balanced pool of candidates, we strongly encourage applicants from Member States which are currently underrepresented in the European Commission workforce to apply. These Member States are currently Austria, the Czech Republic, Denmark, the Netherlands, Estonia, Finland, Germany, Ireland, Latvia, Luxembourg, Malta, Poland, Slovakia and Sweden. Recruitment will however remain strictly based on the merits of all applicants and no positions will be reserved for nationals of any specific Member State.

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DIGIT/COM/2026/714 IT Service Officer - Identity Provisioning Directorate - General for Digital Services (DIGIT ) of the European Commission Selection reference: DIGIT /COM/2026/714 Domain: Information Technology Where : Unit DIGIT.B.3 - „Digital Trust“, Luxembourg Staff category and Function Group : Temporary agent 2b – Administrator Grade range: AD5-7 Publication deadline : 17.08.2026 - 12.00 (Brussels time) WE AR The Unit is responsible for delivering and operating core digital services that enable secure and efficient exchange of information across the European Commission and beyond. Its mission is to support trusted digital interactions by providing reliable, scalable and secure solutions for authentication, authorisation, electronic signature and secure document exchange. The Unit develops and operates key services such as EU Login, EU Access, EU Sign and EU Send, supporting EU institutions, bodies and agencies (EUIBAs), as well as public and private sector stakeholders. These services underpin a wide range of digital public services requiring high levels of security, interoperability and availability.

By ensuring high standards of cybersecurity, data protection and compliance, the Unit contributes to strengthening trust in the Commission’s digital ecosystem and supports the evolution of European digital public infrastructure.

WE PROPOSE We propose a position of IT Service Officer responsible for the governance and evolution of the Commission’s identity provisioning services, supporting the user lifecycle and access provisioning across corporate systems.

The jobholder will act as service owner for key provisioning solutions (e.g. CUD, MOSAIC, EUDS), ensuring their reliability, performance and alignment with DIGIT’s strategy and the Commission’s digital identity landscape. The role combines service ownership, project coordination and stakeholder management, with a strong focus on delivering secure, scalable and efficient provisioning services.

The jobholder will define and steer the service roadmap, coordinate the delivery of projects and improvements, and ensure the quality and consistency of the services. The position involves close collaboration with project teams, architects, operations and security experts, as well as with a wide

DIGIT/COM/2026/714 range of stakeholders relying on these services.

In addition, the role contributes to the delivery of Digital Identity initiatives in close cooperation with the programme manager and leads the coordination of project management practices across the sector (PMO), promoting harmonisation, efficiency and coherence in project delivery. The offered post is located in Luxembourg.

WE LOOK FOR We are looking for a motivated colleague with a strong interest in digital identity and identity provisioning services, capable of operating at the intersection of business needs, technology and service delivery.

The ideal candidate has:

• Experience in IT service management, service ownership or coordination of complex IT systems;
• Good understanding of Identity and Access Management concepts, in particular user lifecycle and access provisioning;
• Experience in project coordination and delivery in a multi-stakeholder environment;
• Ability to translate stakeholder needs into service requirements and priorities;
• Experience in project management methodologies and governance (PMO-related activities);
• Strong analytical, organisational and problem -solving skills;
• Excellent communication skills and ability to engage with diverse stakeholders;
• Ability to work autonomously while contributing to a collaborative team environment.

The working language of the Unit is predominantly English, and a very good knowledge of English is required for the position.

The following would be considered an advantage:

• Experience with identity provisioning or Identity and Access Management systems (e.g. user lifecycle and access provisioning solutions);
• Knowledge of European digital identity initiatives (eIDAS, European Digital Identity Wallet, etc.);
• Familiarity with cybersecurity principles and identity governance concepts.

DIGIT/COM/2026/714 HOW TO EXPRESS YOUR INTEREST?

You should send your documents in a single pdf in the following order:

1. your CV 2. completed application form.

Please send these documents by the publication deadline to DIGIT-B3@ec.europa.eu indicating the selection reference DIGIT/COM/202 6/714 in the subject.

No applications will be accepted after the publication deadline.

DIGIT/COM/2026/714 ANNEX

Selection & timeline

1. Selection

➢ Am I eligible to apply?

You must meet the following eligibility criteria when you validate your application : Our rules provide that you can only be recruited as a temporary agent at the European Commission if you: General criteria:

• Are a citizen of a Member State of the EU and enjoy full rights as a citizen
• Have fulfilled any obligations imposed by applicable laws concerning military service
• Are physically fit to perform the duties linked to the post
• Produce the appropriate character references as to suitability for the performance of the duties.

Qualifications: In order to be recruited for this position, you must have at least a level of education which corresponds to completed university studies of at least 3 years attested by a diploma. Only qualifications issued or recognised as equivalent by EU Member State authorities (e.g. by the Ministry of Education) will be accepted. Furthermore, before recruitment, you will be required to provide the documents that corroborate the eligibility criteria (diplomas, certificates and other supporting documents).

Languages:

• have a thorough knowledge (minimum level C1) of one of the 24 official languages of the

EU2

• AND a satisfactory knowledge (minimum level B2) of a second official language of the EU, to the extent necessary for the performance of the duties.

➢ What about the selection steps?

The post was published internally within the Commission, inter -institutionally, and brought to the attention of competition laureates.

In accordance with Article 29 of the Staff Regulations, applications from Commission officials, officials from other Institutions , and laureates of competitions have priority 3. If these candidates do not best fit the requirements for the position, the Commission can recruit a temporary agent.

DIGIT/COM/2026/714 For temporary agents under Article 2(a) of the Conditions of Employment of Other Servants , the post is published directly on the EPSO website, without mandatory prior internal publication. A selection panel will choose a limited number of candidates for interview, based on the CV and application form that they submitted. Due to the large volume of applications , we may receive, only candidates selected for the next step of the selection phase will be notified. For operational reasons and in order to complete the selection procedure as quickly as possible in the interest of the candidates and of the institution, the selection procedure will be carried out in English and possibly in a nother language.

2. Recruitment

The candidate selected for recruitment will be requested to supply documentary evidence in support of the statements made in their application.

The successful candidate will be required to undergo a mandatory pre -recruitment medical check- up, carried out by the Commission. ➢ Type of contract and working conditions The place of employment will be Luxembourg .

In case the successful candidate is not an official or a competition laureate , they will be recruited as a temporary agent under Article 2(b) of the Conditions of Employment of Other Servants , in function group AD. ➢ Grade The recruitment grade, as well as the step in that grade, will be determined in accordance with Commission Decision C( 2025 )4716 on policies for the engagement and use of temporary agents and with Commission Decision C(2013)8970 laying down the criteria applicable to classification in step on engagement.

The recruitment grade will be calculated based on the qualifications and the number of years of professional experience, according to Art. 13 ofthe Commission Decision C(2025)4716 . Higher grades may be granted exceptionally.

DIGIT/COM/2026/714 The duration of the 1st contract will be up to 4 years. The contract might then be extended only once for a maximum of 2 years and in the interest of service , in accordance with Commission Decision C(20 25)4716 on policies for the engagement and use of temporary agents. All new staff have to successfully complete a 9 -month probationary period. The pay of staff members consists of a basic salary supplemented with specific allowances, including, where applicable, expatriation and family allowances. The provisions guiding the calculation of these allowances can be consulted in the Conditions of Employment of Other Servants. As a member of staff of the European institutions, your pay is subject to a tax raised by those institutions.

The European Commission applies a policy of equal opportunities and non -discrimination in accordance with Article 1d of the Staff Regulations.

Should you need further information on working conditions, please refer to Working conditions and benefits of EU Careers .

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