Trainees within the EUI ICT Service

Systems & Networks Trainee:Assist the team members in support of the corporate email services' daily activities;Assist with the screening, registration and tracking of user account requests;Handle the process of allocation of workspaces and telephones via the online requests application systems.Support the review and publication of internal procedures, following established templates;Monitor the service mailbox and ensure correct assignment and follow-up of requests;Assist the Telephone Officer in their daily activities, providing support service to the EUI community under supervision;Provide administrative support to digital skills and training initiatives.Assist the Systems & Networks Head of Sector in project management activities related to IT infrastructure and networks, and Digital enablement projects. Administrative Systems Trainee:Contribute to product and system management activities related to academic administration systems;Support process mapping and analysis of academic administration workflows;Assist with system configuration activities;Participate in system testing and validation activities;Support the preparation and maintenance of user documentation and guidelines;Analyse recurring user issues and support tickets to identify patterns and improvement opportunities;Assist with operational system management tasks, including data quality checks Web, Digital & Learning Trainee:Provide end-user support across the unit's services.Integrate multiple data sources through web API development and customisation;Configure and customise CMS, LMS and other systems;Revise, edit, proofread and optimise web content and technical documentation;Work cross-functionally to enhance the user experience of our platforms. User Support Trainee:Manage user requests in the centralised tracking system;Configure clients (Outlook, VPN, etc.) ;Provide end-user support in general IT or AV matters (installation and troubleshooting of HW and SW, etc.);Run asset inventory checks.Revise, edit, proofread & optimise support documentation.